Instructions during housing can be found here.
The property manager manages the current affairs of the house and takes care of the conditions of living in the house. They ensure that the property is well and that the maintenance and repair costs are kept in check. The property manager also takes care of the flow of information, so that you know what is happening in your home. The property manager is also responsible for the implementation of the repair programme and the budget. You can contact property management in matters related to residents’ activities or disturbances, for example. The easiest way to contact the property manager is to fill out the electronic service request form. You can find the contact information of the property management office on the staircase notice board and here.
The maintenance company is responsible for ensuring that any faults in the property and the apartment are quickly repaired and the property’s equipment is maintained. Property maintenance will help you, for example, if you have forgotten your keys, you have a problem with an appliance that is part of the apartment, if the faucet leaks or the balcony door or a window does not close. Property maintenance also takes care of the common areas and yards, as well as snow removal, sanding, lawn mowing and weeding. When you move in or out, submit a move notification to the property maintenance company.
You must always report any deficiencies or defects in the apartment or common areas.
So observe the function and condition of taps, toilet flushing equipment, heating, ventilation and electrical appliances – even in common areas. If you notice any defects or deficiencies, report them directly to the maintenance company by filling in the electronic fault report here. You can also contact the maintenance company by phone, the contact information can be found here.
If you notice a defect that needs to be repaired urgently (for example, water damage, electrical failure or opening of the door) in the evening or at the weekend, please contact the property maintenance company’s on-call service immediately.